Privacy Policy

1. Information Collection Scope

When scheduling an online technical session, we collect necessary contact information (name, email address, phone number) and relevant equipment details (appliance model number, error code, operating system version) to deliver targeted technical diagnostics.

2. Screen Share & Data Protection Security

All virtual screen-share connections and online diagnostic sessions are established over bank-grade 256-bit SSL/TLS encrypted connections. Our technicians can only view and access elements required to resolve your specific technical issue. You maintain full manual control and can terminate the online session at any time with a single click.

3. How We Use & Protect Data

Your personal information is strictly used to:

• Dispatch certified technical specialists to your session in under 15 minutes.
• Issue your official written 90-day resolution guarantee certificate.
• Communicate essential service updates and diagnostic recommendations.

Zero Third-Party Data Sale: GeekAssist Appliance never sells, rents, trades, or commercializes your personal contact data or system logs to third parties.

4. Data Rights & Contact Information

You have the right to request access to, deletion of, or correction of your personal information stored in our dispatch records. To exercise these rights or make privacy inquiries, email support@geekassistappliance.com.