Refund & Cancellation Policy

1. Free Initial Diagnostic Assessment

Our initial 5-minute online diagnostic evaluation is completely free of charge. If during this initial assessment our specialist determines that your equipment issue cannot be fixed online, your session is ended at zero charge to you.

2. Session Cancellation Policy

You may cancel your scheduled online support session at any time prior to the specialist connecting to your device. Simply contact our dispatch desk or notify your assigned specialist via phone or email. No cancellation fees apply for pre-session cancellations.

3. 90-Day Written Resolution Guarantee & Refunds

All completed online expert resolution sessions are covered by our written 90-Day Resolution Guarantee:

• Recurrent Issue Coverage: If the exact same software glitch, printer driver crash, or IP network error recurs within 90 days of session completion, our specialist will re-connect and resolve it at no extra fee.
• Full Refund Eligibility: If our specialist is unable to resolve your equipment issue after undertaking an online support session, a full refund will be processed to your original payment method within 3–5 business days.

4. How to Request a Refund

To initiate a refund request, simply submit your session ID and details to support@geekassistappliance.com or call customer support at +1 (808) 999-7791. Our billing department reviews and processes requests within 24 hours.